Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

The future of innovation in the facilities management industry

    The future of innovation in the facilities management industry
10th October 2016

The future of innovation in the facilities management industry

I have an optimistic outlook on the future of facilities management.

It is a growing industry with the potential to harness new technology and use research into workplaces to improve work environments.

Smart technology

There is the potential to deliver a lot of benefits through the correct use of smart technology. However we have to ask ourselves whether technology will drive efficiencies before implementing it.

The use of drones is a hot topic and safety has to be a high priority when using them. But if drones are controlled by a skilled pilot, to inspect a building or check the safety and security of a railway line for example, then time savings alone can be considerable, compared with having a worker manually checking those sites. At Interserve we have been trialling drones for the past six months and we will continue to look at their use.

The future of innovation in the facilities management industryWhat does the customer want?

Regardless of the technology or environment, the focus has to be on meeting the customers’ requirements. We’ve set up centres of excellence for some of the areas that we offer facilities management services in to ensure that we are meeting expectations. We operate in a relentless marketplace, so the only way to succeed is to consistently provide outstanding service, while staying on top of developing trends and governance.

 

How do work environments affect employees?

Interserve is currently working on a research project, looking at the workplace experience and the science behind creating better, more productive workplaces.

Over the next two years, we will look at how the environments in which people work can significantly affect productivity. It’s about how employees interact with their colleagues, how the workplace is set up, employee health and wellbeing, and the significant part facilities management can play in that.

The future for facilities management at Interserve

The future of the facilities management industry is bright. While we are seeing a number of new facilities management opportunities emerging in the public sector and expect this to continue, operations have been growing within the private sector over the last five years and we expect to see even more growth achieved in this market.

latest insight

Explore our Latest Insight for further blogs, videos and research.

Understanding the science behind effective workplaces

Over the past 20 years the workplace industry in the UK has been fixated on improving asset efficiency. But somewhere along the line, we forgot about the impact this h...

Decoding the workplace experience

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can impact productivi...

Nine Ways Customer Experience Impacts Consumer Behaviour

The science of the customer experience – nine ways it impacts consumer behaviour

Want to know more? send us a note here and we'll be in touch

Interserve is committed to protecting and safeguarding your personal data. Please visit our Privacy Policy to find out how your data is used.

*denotes mandatory field

There was an error submitting the form. Please try again.

Thank you. Your message will be with us shortly.
If you wish to write us another message please go back.
We will be in touch soon.